Hi Chad,
Thank you so much for reaching out - we truly appreciate your feedback and are sorry to hear about your experience.
We’d love to share some care and cleaning tips to help keep your new blade in top condition:
1. Dishwasher-safe cleaning: All parts - except the base - are top-rack dishwasher safe for a deeper clean.
2. Weekly rinse: Blend ⅔ of a vessel of water with a few drops of dish soap and run for one minute.
3. Monthly deep clean: Soak the blade and vessel in a ½ vinegar, ½ water mixture.
4. Drying tip: Place your Performance Blade pin-side down between uses to allow it to dry completely.
5. Daily maintenance: We recommend scrubbing the vessel and blade after every use. Our Cleaning Brush includes a detailing tool specifically designed for cleaning around the blade.
6. Blade replacement: If you're blending frequently, we recommend replacing your blade every six months or so to keep things running smoothly.
We hope these tips are helpful - please don’t hesitate to reach out if there’s anything else we can do to assist!
Best,
Jenna
Beast Customer Experience Team